SkyePoint Decisions, Inc.

Returning Candidate?

Junior Exchange Administrator (Mid Shift)

Junior Exchange Administrator (Mid Shift)

Job Location 
Job Type 
Immediate Hire
Information Technology

More information about this job


SkyePoint Decisions, Inc. is seeking a highly motivated, independent, team player to fill the role of a Junior Exchange Administrator to support the Department of State (DoS) Bureau of Information Resource Management (IRM). The position requires a qualified person to perform email account provisioning activities in the Microsoft Exchange environment. 



The Junior Exchange Administrator will perform on shift to fulfill email account service requests as assigned through the ticketing system. The position requires working knowledge of IT service delivery best practices in incident and service request resolution and management. This program supports IRM users globally across the enterprise on a 24x7x365 basis. This opening is for the Midnight Shift Tuesday through Saturday 11:30PM-8:15AM.


  • Monitor ticketing system to receive work assignments.
  • Fulfill user requests for email account service following standard operating procedures.
  • Perform user account and mailbox moves on Exchange 2010 Email Systems
  • Distribution list add/delete/modify
  • Correct user Outlook 2010 issues, setup, junk mail, mailbox size increase
  • Outlook 2010 Shared calendar add/modify
  • PST mapping modify/restore
  • Complete shift logs and turnover
  • Reply to all customer inquiries in a timely manner.
  • Document issues and escalate to next tier support as necessary.


Required Qualifications:

  • 1 – 3 years Microsoft Exchange & Active Directory experience.
  • High School Diploma
  • Active Secret with ability to obtain Top Secret Clearance
  • Familiar with Remedy ticketing software.
  • Ability to focus on ticketing system for sustained periods.
  • Ability to follow standard operating procedures.
  • Possess strong oral and written communication skills to escalate problems encountered.
  • Possess basic literacy in Microsoft Windows Server environment.
  • Comply with ticket data entry standards.


Desired Qualifications:

  • CompTIA Network+



SkyePoint Decisions is an established ISO 9000:2008 certified small business headquartered in Dulles, Virginia, with local offices across the Washington, DC, metropolitan area. SkyePoint Decisions has grown into a successful federal contractor by combining industry best practices with innovative solutions that consistently meet or exceed customer requirements. We understand and integrate our customer’s technology and mission requirements to successfully deliver high quality, cost effective services on time and on budget.


SkyePoint Decisions empowers a secure dynamic workforce to complete any mission -- anytime, anywhere. It’s what we call Agency Anywhere®. SkyePoint Decisions delivers Agency Anywhere® by tightly integrating our technical competencies (cybersecurity, cloud services, remote access, collaboration, system & network optimization, device management and more) to provide our customer’s operating environments with the security, flexibility, availability, and operational continuity required to enable today’s on-the-go federal workforce to successfully and securely complete any mission – anytime, anywhere.


SkyePoint Decisions is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions.