SkyePoint Decisions, Inc.

  • Customer Relationship Management (CRM) Engineer

    Job Location US-VA-McLean
    Job Type
    Immediate Hire
    Information Technology
  • Overview

    SkyePoint Decisions, Inc. is seeking a highly motivated individual to fill the role of a Customer Relationship Management (CRM) Engineer to join our team of qualified, diverse individuals in McLean, VA. The qualified applicant will support the Department of State (DOS) Consular Systems Modernization (CSM) Program, for the Bureau of Consular Affairs (CA). This initiative is intended to modernize and consolidate the operational environment under a common technology framework in order to better support the services provided to CA’s customers.  As part of the modernization program, the business process analyst will evaluate and/or establish business and technical processes to formulate and develop conceptual and modified business information processing systems, such as production and inventory control systems, financial tracking systems, marketing and human resources systems. The engineer will also coordinate with business and technology teams, ascertaining system requirements, such as program functions, output requirements, input data acquisition, and system techniques and controls. Requires knowledge of e-commerce tools, computer system capabilities, business processes, and work flow.  The ultimate goal is to generate functional area strategies for enhanced IT operations in a cross-functional area mode throughout the organization.


    • Elicits requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios and workflow analysis
    • Organize, plan, facilitate and document meetings with project stakeholders to elicit requirements
    • Assists the customer to define project scope, objectives, requirement efforts and business cases for operational and technological developments
    • Support a large scale data analytics project team in developing technical architectures, standing up and deploying a new data science platform with data loads coming in from internal and external data sources
    • Defines, designs and implements process improvements and Standard Operating Procedures (SOPs)
    • Designs new systems or modules by facilitating requirements sessions, collecting and analyzing requirements; constructing process flow charts and diagrams; studying system capabilities; writing specifications and documenting business rules
    • Works closely with business SMEs and collaborates with the development team, enterprise architect and the project manager in all aspects of system design and development to develop functional solutions that meet business needs and are aligned with the architectural roadmap as established by the architecture team
    • Identify, analyze, and resolve program support deficiencies
    • Support teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing
    • Triages, logs, and tracks requests for customer requests for new features and enhancements to be implemented in the systems
    • Supports and contributes to project management activities by participating in the scoping and estimating of project efforts, risks identification and mitigation measures recommendation, communicating activity status and providing timely notification and escalation of possible issues/problems to the Project Manager
    • Demonstrate strong oral and written communication skills, with the ability to communicate technical topics to management and non-technical audiences, as well as interface with the customer on a daily basis


    • Active Secret Clearance
    • Bachelor's degree in a related field and at least 8 years’ experience
    • Experience in systems implementation and Big Data Technologies
    • Demonstrated ability to organize and prioritize end user issues/requests
    • Agile development experience implementing systems and Data Analytics projects
    • Experience leading several development and operational Business Intelligence and Data Analytics projects that requires complex data governance and access control challenges
    • Hands-on experience leading the development of data architectures for large scale systems
    • Ability to provide expertise in design and implementation of data critical applications
    • Experience in cloud based environments including deploying solutions on public/hybrid clouds


    Preferred Qualifications:


    • Experience implementing DevSecOps for large program using an agile, preferably SAFe, iterative development methodology
    • Experience in cloud based environments including deploying solutions on public/hybrid clouds
    • Strong analytical and communication skills
    • Possess technical writing skills and able to review others work products
    • Proven ability to integrate with a team and work well with others
    • Experience with scrum project management, agile software development, and software version control management a plus
    • Scaled Agile Framework experience; working as a part of a SCRUM Team


    SkyePoint Decisions is an established ISO 9000:2008 certified small business headquartered in Dulles, Virginia, with local offices across the Washington, DC, metropolitan area. SkyePoint Decisions has grown into a successful federal contractor by combining industry best practices with innovative solutions that consistently meet or exceed customer requirements. We understand and integrate our customer’s technology and mission requirements to successfully deliver high quality, cost effective services on time and on budget.


    SkyePoint Decisions empowers a secure dynamic workforce to complete any mission -- anytime, anywhere. It’s what we call Agency Anywhere®. SkyePoint Decisions delivers Agency Anywhere® by tightly integrating our technical competencies (cybersecurity, cloud services, remote access, collaboration, system & network optimization, device management and more) to provide our customer’s operating environments with the security, flexibility, availability, and operational continuity required to enable today’s on-the-go federal workforce to successfully and securely complete any mission – anytime, anywhere.


    SkyePoint Decisions is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions.



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