SkyePoint Decisions, Inc.

  • Exchange Administrator

    Job Location US-DC
    Job Type
    Contingent Upon Award
    Information Technology
  • Overview

    SkyePoint Decisions, Inc. is seeking a highly motivated, team-oriented individual to fill the role of Exchange Administrator. The selected individual will support the Department of State and will require a qualified team member to perform Microsoft Windows Server and Microsoft Exchange Systems monitoring, maintenance, incident resolution and implementation of standard change.  This program supports IRM users globally across the enterprise on a 24x7x365 basis.


    • Monitor ticketing system to receive work assignments.
    • Focus on systems monitoring for sustained periods, actively mitigating threats to service availability.
    • Follow SOPs and guidelines and provide inputs for improvement.
    • Exchange Incident Resolution.
    • Complete Standard Change.
    • Active Exchange Monitoring and Alert Resolution.
    • Manage major incident management processes.
    • Document and report all service interruptions to email users.
    • Reply to all communications related to Exchange systems errors in a timely manner.
    • Resolve and document ticket escalations received from junior staff members.


    • Bachelor’s Degree in related IT field or additional years of related IT experience
    • Active Top-Secret clearance
    • 3 – 5 years Windows Server and Microsoft Exchange Experience
    • CompTIA Network+
    • Microsoft Certified Technology Specialist (MCTS)
    • Possess strong work commitment to perform on shift as scheduled.
    • Possess strong oral and written communication skills to escalate problems encountered.
    • Possess advanced literacy in Microsoft Windows Server environment.
    • Experience with Remedy ticketing system.
    • Demonstrate working knowledge of basic service delivery best practices and principles.
    • Ability to efficiently manage outages and the corresponding incident management processes.
    • Familiarity with Complete Microsoft Windows Server disaster recovery solutions.

    SkyePoint Decisions is an established ISO 9000:2008 certified small business headquartered in Dulles, Virginia, with local offices across the Washington, DC, metropolitan area. SkyePoint Decisions has grown into a successful federal contractor by combining industry best practices with innovative solutions that consistently meet or exceed customer requirements. We understand and integrate our customer’s technology and mission requirements to successfully deliver high quality, cost effective services on time and on budget.


    SkyePoint Decisions empowers a secure dynamic workforce to complete any mission -- anytime, anywhere. It’s what we call Agency Anywhere®. SkyePoint Decisions delivers Agency Anywhere® by tightly integrating our technical competencies (cybersecurity, cloud services, remote access, collaboration, system & network optimization, device management and more) to provide our customer’s operating environments with the security, flexibility, availability, and operational continuity required to enable today’s on-the-go federal workforce to successfully and securely complete any mission – anytime, anywhere.


    SkyePoint Decisions is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions.


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