Must be a US Citizen or possess a Green Card for 3+ years to be eligible for the IRS MBI Clearance.
SkyePoint Decisions is currently seeking a highly motivated, team orientated individual to fill the role of Resource Planning Analyst to join our team on the Internal Revenue Service (IRS) Joint Operations Center (JOC) program. The selected individual will be responsible for utilizing expertise in contact center management and Aspect’s Workforce Management (WFM) software application to influence efficient workforce management practices within the Enterprise.
The Analysts work side by side with Accounts Management (AM) business owners to understand and influence future initiatives and priorities, driving processes to help establish improvements to propel AM’s growth and enhance the taxpayer experience. Each support analyst is responsible for forecasting requirements for multiple products lines.
Involved in all stages of the Forecasting and Scheduling Planning processes. Support includes, but not limited to:
SkyePoint Decisions is an established ISO 9001:2015 and ISO 27001:2013 certified small business headquartered in Dulles, Virginia, with local offices across the Washington, DC, metropolitan area. SkyePoint Decisions has grown into a successful federal contractor by combining industry best practices with innovative solutions that consistently meet or exceed customer requirements. We understand and integrate our customers’ technology and mission requirements to successfully deliver high quality, cost effective services on time and on budget.
SkyePoint Decisions empowers a secure dynamic workforce. We leverage our technical competencies (cybersecurity, cloud services, application development, messaging, system & network optimization and more) to provide our customers’ operating environments with the security, flexibility, availability, and operational continuity required to enable today’s on-the-go federal workforce to securely complete any mission.
SkyePoint Decisions is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions.