SkyePoint Decisions, Inc.

Firewall Administrator

Job Location US-DC-Washington
ID
2021-2150
Job Type
Immediate Hire
Category
Information Technology

Overview

SkyePoint Decisions, Inc. is seeking a highly motivated, team player to fill the role of Firewall Operations Administrator to support a Department of State (DOS) Bureau of Information Resource Management (IRM) program. Secret clearance required for consideration.

 

This is an opening for a Firewall Administrator to support a Department of State (DoS) Bureau of Information Resource Management (IRM) program. This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out its U.S. foreign policy mission. IRM + provides enterprise architecture design, engineering, operations and maintenance support services for desktops, servers, networks, firewalls, and enterprise applications across the Department. Program is named "Vanguard" and is an IT consolidation consisting of the Department's servers, mainframes, network devices, network perimeter, anti-virus engineering, public key infrastructure (PKI)/biometrics/encryption, monitoring tools, telephony, mobile computing platform, virtual environment, and enclave design/security engineering.

 

This is position is within the Vanguard 2.2.1 Service Management Office (SMO), providing general Tier II monitoring, configuration, and support to multiple firewall and perimeter security systems. The position directly supports DoS on-site to provide perimeter security protection to over 80,000 customers globally.

Responsibilities

  • Provides Tier 2 support in the monitoring, management, and troubleshooting of perimeter devices to include firewalls, proxies, switches, and mail transport agents
  • Monitor ServiceNow application for Firewall Operations trouble tickets for incidents and service requests.
  • Implements firewall routing rules and policies
  • Escalates issues as required to Tier 3 staff and monitors issues through the trouble life cycle
  • Performs recurring maintenance activities such as device reboots on perimeter devices
  • Records and reports concerning network operations and maintenance. Troubleshoots network performance issues.  Analyzes network traffic
  • Collaborate with Cross-Bureaus and Agencies to implement network changes as they relate to perimeter security.
  • Support Diplomatic Security Computer Incident Response Team by implementing IP address blocks as directed.
  • Routinely updates architecture diagrams using Visio
  • Monitor and perform health checks on multiple perimeter security devices.
  • Draft, coordinate and publish outage notifications as required.
  • Update shift logs and provide logs to leadership daily.
  • Troubleshoot perimeter security devices in conjunction with Tier III and vendor-provided support.
  • Maintain standard operating procedures and guides.
  • Attend weekly teleconferences, onsite meetings, and participate in working groups, as related to constant changing security environment.

Qualifications

  • Must have an Active Secret Clearance with the ability to obtain and maintain Top Secret.
  • Three to Five (3-5) years IT Customer Support experience (Tier I and/or Tier II).
  • BA degree in an IT related discipline.
  • Experience supporting the monitoring and configuration of Firewall/DMZ infrastructure including Network and Application Firewall Packet Filtering technologies
  • First-hand experience with supporting the monitoring and configuration of Firewall/DMZ infrastructure including Network and Application Firewall Packet Filtering technologies (StoneGate, Palo Alto, Cisco Email Security Appliances (ESA), A10 proxy devices).
  • Basic Microsoft Windows Server 2008 implementation and troubleshooting from a security/firewall perspective.
  • Intermediate knowledge in configuring Cisco switches.
  • Experienced with TCP/IP network implementation and troubleshooting.

 

Desired Experience/Skills/Attributes:

  • ITIL ® Foundation certification.
  • Basic knowledge configuring CISCO networking devices.
  • Familiarity with DoS environment (data and voice networks, IT security systems, policies and procedures), Foreign Affairs Handbooks (FAHs), Foreign Affairs Manuals (FAMs) preferred.
  • Interpersonal skills including the ability to collaborate effectively, self-awareness, and excellent written and oral communications.

 

SkyePoint Decisions is a leading Cybersecurity Architecture and Engineering, Critical Infrastructure and Operations, and Applications Development and Maintenance IT service provider headquartered in Dulles, Virginia with operations across the U.S. We provide innovative enterprise-wide solutions as well as targeted services addressing the complex challenges faced by our federal government clients. Our focus is on enabling our clients to most efficiently and effectively deliver their mission – anytime, anywhere, securely. We combine technical expertise, mission awareness, and an empowered workforce to produce meaningful results.

 

SkyePoint Decisions is an established ISO 9001:2015 and ISO/IEC 27001:2013 certified small business and appraised at CMMI Level 3 (with SAM) for Services. We possess a common vision of excellence and foster a collaborative team culture built upon individual performance and accountability. We invest in our people and systems to create value for our clients. It is the SkyePoint Way. We are grateful for the opportunity to work with exceptional people and give back to the communities we serve.

 

SkyePoint Decisions is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions.

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