SkyePoint Decisions, Inc.

Exchange Administrator (Day Shift)

Job Location US-DC-Washington
ID
2021-2172
Job Type
Contingent Upon Award
Category
Information Technology

Overview

SkyePoint Decisions, Inc. is seeking a highly motivated, team-oriented individual to fill the role of Exchange Administrator. The selected individual will support the Department of State and will require a qualified team member to perform Microsoft Windows Server and Microsoft Exchange Systems monitoring, maintenance, incident resolution and implementation of standard change. This program supports IRM users globally across the enterprise on a 24x7x365 basis. This opportunity is on a Day Shift (7a.m. - 3p.m.)

Responsibilities

  • Monitor ticketing system to receive work assignments.
  • Focus on systems monitoring for sustained periods, actively mitigating threats to service availability.
  • Follow SOPs and guidelines and provide inputs for improvement.
  • Exchange Incident Resolution.
  • Complete Standard Change.
  • Active Exchange Monitoring and Alert Resolution.
  • Manage major incident management processes.
  • Document and report all service interruptions to email users.
  • Reply to all communications related to Exchange systems errors in a timely manner.
  • Resolve and document ticket escalations received from junior staff members.

Qualifications

  • Bachelor’s Degree in related IT field or additional years of related IT experience
  • Active Top-Secret clearance
  • Three to five (3-5) years Windows Server and Microsoft Exchange Experience
  • CompTIA Network+
  • Microsoft Certified Technology Specialist (MCTS)
  • Possess strong work commitment to perform on shift as scheduled.
  • Possess strong oral and written communication skills to escalate problems encountered.
  • Possess advanced literacy in Microsoft Windows Server environment.
  • Experience with Remedy ticketing system.
  • Demonstrate working knowledge of basic service delivery best practices and principles.
  • Ability to efficiently manage outages and the corresponding incident management processes.
  • Familiarity with Complete Microsoft Windows Server disaster recovery solutions.

 

SkyePoint Decisions is a leading Cybersecurity Architecture and Engineering, Critical Infrastructure and Operations, and Applications Development and Maintenance IT service provider headquartered in Dulles, Virginia with operations across the U.S. We provide innovative enterprise-wide solutions as well as targeted services addressing the complex challenges faced by our federal government clients. Our focus is on enabling our clients to most efficiently and effectively deliver their mission – anytime, anywhere, securely. We combine technical expertise, mission awareness, and an empowered workforce to produce meaningful results.

 

SkyePoint Decisions is an established ISO 9001:2015 and ISO/IEC 27001:2013 certified small business and appraised at CMMI Level 3 (with SAM) for Services. We possess a common vision of excellence and foster a collaborative team culture built upon individual performance and accountability. We invest in our people and systems to create value for our clients. It is the SkyePoint Way. We are grateful for the opportunity to work with exceptional people and give back to the communities we serve.

 

SkyePoint Decisions is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions.

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