SkyePoint Decisions, Inc.

Exchange System Administrator

Job Location US-DC-Washington
Job Type
Immediate Hire
Information Technology



SkyePoint Decisions is a leading Cybersecurity Architecture and Engineering, Critical Infrastructure and Operations, and Applications Development and Maintenance IT service provider headquartered in Dulles, Virginia with operations across the U.S. We provide innovative enterprise-wide solutions as well as targeted services addressing the complex challenges faced by our federal government clients. Our focus is on enabling our clients to deliver their mission most efficiently and effectively – anytime, anywhere, securely. We combine technical expertise, mission awareness, and an empowered workforce to produce meaningful results.


Skyepoint Decisions is a participating E-Verify Employer. 


This is a contingent position based upon customer approval.

As a SkyePoint employee you will be given the opportunity to design, configure, and deploy some of the IT industry’s latest products and services to ensure that our most critical customers maintain the ability to securely communicate and collaborate to meet mission demands.  In your new role you will share and partner with other like-minded, dedicated professionals to review your thoughts and ideas to improve upon and deploy new enterprise IT infrastructures and configurations. You will utilize not only your existing enterprise IT skills and talents to meet your customer’s needs, but also draw upon those new skills that you will learn in your new role. Your ideas and contributions will matter.


What can you achieve and how you will make a difference – 


The selected individual will support the Department of State and will require a qualified team member to perform Microsoft Windows Server and Microsoft Exchange Systems monitoring, maintenance, incident resolution and implementation of standard change. This program supports IRM users globally across the enterprise on a 24x7x365 basis.


The Talent You Bring with these Qualifications 




  • Monitor ticketing system to receive work assignments.
  • Focus on systems monitoring for sustained periods, actively mitigating threats to service availability.
  • Follow SOPs and guidelines and provide inputs for improvement.
  • Exchange Incident Resolution.
  • Complete Standard Change.
  • Active Exchange Monitoring and Alert Resolution.
  • Manage major incident management processes.
  • Document and report all service interruptions to email users.
  • Reply to all communications related to Exchange systems errors in a timely manner.
  • Resolve and document ticket escalations received from junior staff members.




  • Must have a current, active Top-Secret clearance
  • Bachelor’s Degree in related IT field or additional years of related IT experience
  • Three to five (3-5) years Windows Server and Microsoft Exchange Experience
  • Possess strong work commitment to perform on shift as scheduled.
  • Possess strong oral and written communication skills to escalate problems encountered.
  • Possess advanced literacy in Microsoft Windows Server environment.
  • Experience with Remedy ticketing system.
  • Demonstrate working knowledge of basic service delivery best practices and principles.
  • Ability to efficiently manage outages and the corresponding incident management processes.
  • Familiarity with Complete Microsoft Windows Server disaster recovery solutions.

Desired Qualifications:

  • Microsoft Exchange Server, Microsoft Server OS, Active Directory, Systems Center Operations Manager (SCOM)
  • Backup systems (Avamar and CommVault)
  • CompTIA Network+, CompTIA A+
  • ITIL Foundation and/or ISO20K experience a plus


Applicants selected for this position will require an active Top Secret clearance, and background screening. Applicants selected for a security clearance will be subject to a security investigation and must meet eligibility requirement for access to classified information.


What We Can Offer You - 

  • Great Benefits: >70%-80% of medical premiums cost share paid by SkyePoint, several insurance options including HMO and High Deductible plans with Health Savings Accounts [HSAs], Flex Spending Accounts [FSAs], Full Dental Plans, ST/LT Disability, Life Insurance, floating federal holiday options, and 401k matched
  • Certification Incentive Program

CaspPMPCisspSecurity +

  • Paid Referral Program 

 Refer a friend

  • Corporate Sponsored Community Engagement (Giving Back) events every quarter
  • SkyePoint DoD SkillBridge Industry Partner Fellowship Program


  • SkyePoint Professional Growth Programs (Internal Training and Mentoring)
  • SkyePoint Azure Development Environment available to all Developers and technical staff to develop solutions for customers and/or to create innovation to win new business 


  • SkyePoint Professional Sports Ticket Perks, Quarterly Employee Morale Lunches, and Semi-Annual team-building events
  • Flexible Work Environment

SkyePoint Decisions is an established ISO 9001:2015 and ISO/IEC 27001:2013 certified small business and appraised at CMMI Level 3 (with SAM) for Services. We possess a common vision of excellence and foster a collaborative team culture built upon individual performance and accountability. We invest in our people and systems to create value for our clients. It is the SkyePoint Way. We are grateful for the opportunity to work with exceptional people and give back to the communities we serve. Our employees value the flexibility at SkyePoint that allows them to balance quality work and their personal lives.

As a federal contractor, SkyePoint is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.

SkyePoint Decisions is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions.


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