SkyePoint Decisions, Inc.

Client Support Technician

Job Location US-VA-Fort Belvoir
ID
2022-2410
Job Type
Immediate Hire
Category
Information Technology

Overview

 

SkyePoint Decisions is a leading Cybersecurity Architecture and Engineering, Critical Infrastructure and Operations, and Applications Development and Maintenance IT service provider headquartered in Dulles, Virginia with operations across the U.S. We provide innovative enterprise-wide solutions as well as targeted services addressing the complex challenges faced by our federal government clients. Our focus is on enabling our clients to deliver their mission most efficiently and effectively – anytime, anywhere, securely. We combine technical expertise, mission awareness, and an empowered workforce to produce meaningful results.

 

Responsibilities

This is a contingent position based upon customer approval.

 
As a SkyePoint employee you will be given the opportunity to design, configure, and deploy some of the IT industry’s latest products and services to ensure that our most critical customers maintain the ability to securely communicate and collaborate to meet mission demands.  In your new role you will share and partner with other like-minded, dedicated professionals to review your thoughts and ideas to improve upon and deploy new enterprise IT infrastructures and configurations. You will utilize not only your existing enterprise IT skills and talents to meet your customer’s needs, but also draw upon those new skills that you will learn in your new role. Your ideas and contributions will matter.

 

What can you achieve and how you will make a difference

 

The candidate will support IT Operations and Maintenance to the Defense Contract Audit Agency (DCAA) to ensure every DCAA employee has reliable support and access to the DCAA’s network equipment, email systems, and shared drives and databases to successfully carry out their mission to the Department of Defense. We are currently interviewing for a Client Support Technician to support this initiative in an enterprise-level work environment.    

 

 

 

Qualifications

The Talent You Bring with these Qualifications 

 

Responsibilities:

  • Provide end user device support to include all aspects to resolve customer incidents including, but not limited to; installing, connecting, troubleshooting, repairing, and deploying laptop/desktop hardware and all networked and non-network peripherals and software.
  • Provide troubleshooting and remedy for IT related incidents or requests escalated from the Service desk utilizing remote access, if necessary, to isolate and resolve issues, or refer the incident to the next level of support.
  • Technicians must utilize a wide range of tools to address issues, to install or reinstall software if authorized and required. If incidents cannot be resolved remotely, onsite (at employees’ office location) support will be required.
  • Support responsibilities include software installation, and configurations.
  • Performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
  • Provide integration, testing, evaluation, configuration control, and administration of laptop/desktop systems hardware and software; perform integration and standardization of desktop hardware and software as required.
  • Perform new hardware and software testing with government approved test methods and report results to the Government.

 

Qualifications:

  • 4 years of experience in network attached client system and software troubleshooting and resolution focusing on Windows x86 based laptop and desktop hardware and software.
  • Expert knowledge of Windows for the workstation.
  • Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
  • Demonstrated knowledge of deploying computer hardware and software.
  • Demonstrated knowledge of a range of diagnostic utilities.
  • Demonstrated progressive experience in the management of a technical support team.
  • Demonstrated experience developing and providing Service Level Agreements and Client Support deliverables.
  • Demonstrated knowledge of Windows 10, 7, Active Directory, Network Basics, VPN Basics, and Mobile Device Basics. Working knowledge of IT Infrastructure Library and IT Service Management frameworks
  • IAT Level II baseline certification in accordance with DoDD 8140.01 or DOD 8570 “Cyberspace Workforce Management”. This position requires compliance with DOD 8570 IAT continuing education certification for technical administrative access to government systems.
  • Shift adjustments or on-call support may be required to support operational service outages or to meet contractual service level performance requirements.  

 

Applicants selected for this position will require a background screening. Applicants selected for the position will be subject to an IT Level I security investigation and must meet eligibility requirement for access to classified information.

 

What We Can Offer You - 

  • Great Benefits: >70%-80% of medical premiums cost share paid by SkyePoint, several insurance options including HMO and High Deductible plans with Health Savings Accounts [HSAs], Flex Spending Accounts [FSAs], Full Dental Plans, ST/LT Disability, Life Insurance, floating federal holiday options, and 401k matched
  • Certification Incentive Program

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  • Paid Referral Program 

 Refer a friend

  • Corporate Sponsored Community Engagement (Giving Back) events every quarter
  • SkyePoint DoD SkillBridge Industry Partner Fellowship Program

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  • SkyePoint Professional Growth Programs (Internal Training and Mentoring)
  • SkyePoint Azure Development Environment available to all Developers and technical staff to develop solutions for customers and/or to create innovation to win new business 

Azure

  • SkyePoint Professional Sports Ticket Perks, Quarterly Employee Morale Lunches, and Semi-Annual team-building events
  • Flexible Work Environment

SkyePoint Decisions is an established ISO 9001:2015 and ISO/IEC 27001:2013 certified small business and appraised at CMMI Level 3 (with SAM) for Services. We possess a common vision of excellence and foster a collaborative team culture built upon individual performance and accountability. We invest in our people and systems to create value for our clients. It is the SkyePoint Way. We are grateful for the opportunity to work with exceptional people and give back to the communities we serve. Our employees value the flexibility at SkyePoint that allows them to balance quality work and their personal lives.

As a federal contractor, SkyePoint is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.

SkyePoint Decisions is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions.

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