SailPoint/ServiceNow Integration Engineer

SkyePoint Decisions is a leading Cybersecurity Architecture and Engineering, Critical Infrastructure and Operations, and Applications Development and Maintenance IT service provider headquartered in Dulles, Virginia with operations across the U.S. We provide innovative enterprise-wide solutions as well as targeted services addressing the complex challenges faced by our federal government clients. Our focus is on enabling our clients to deliver their mission most efficiently and effectively – anytime, anywhere, securely. We combine technical expertise, mission awareness, and an empowered workforce to produce meaningful results.

As a SkyePoint employee you will be given the opportunity to support some of our nation’s most critical information systems by utilizing not only your existing cybersecurity skills and talents, but those that you will learn in your new role. In your new role as a cyber security professional, you will protect our customer’s most sensitive data and complex systems from all forms of threats including cyber-attacks, insider threats, rogue network devices, and malicious software and applications. You will work with a team of like-minded professionals to share and collaborate upon your ideas to improve the cybersecurity infrastructure, architecture, and configuration deployments. Your ideas and contributions will matter.

This is a contingent position based upon customer approval. 

SkyePoint Decisions is seeking a SailPoint/ServiceNow Integration Engineer supporting the Department of State (DoS) Bureau of Information Resource Management (IRM).

This position allows for a hybrid work schedule with 3 days on site per week. The office is located in Springfield, VA. 

As a SailPoint/ServiceNow integration Engineer, you will be at the front lines with our clients supporting them with their ServiceNow integration requirements specifically interfacing with internal customers to transform requirements into fully functional modular solutions within the ServiceNow platform. This includes building custom workflows for processes and procedures, custom user interfaces within Service Portal and workspaces, actionable dashboards, and integrations with existing data sources and tools.

• Support system integrations for both internal facing and external facing systems/applications with SailPoint IdentityIQ
• Work with Application Teams to identify, aggregate and correlate Application/System User Accounts to Identity Cubes within SailPoint and integrate supporting workflows through ServiceNow.
• Development and configuration experience of SailPoint various modules (e.g. audit, compliance, lifecycle, service account)
• Design, Develop, Test and Troubleshoot Custom System/Application Connectors within SailPoint IdentityIQ
• Serves as a technical advisor on ServiceNow related integration and customer related issues.
• Assists in the review, design, and improvement of ServiceNow processes and procedures.
• Provide technical leadership in all of our ServiceNow related activities.
• Provide on-going production and end user support, along with administration functions such as managing users, workflows, tables, and data.
• Utilize tools to regularly monitor and analyze system performance, perform regular maintenance, and proactively take corrective actions as necessary to ensure platform reliability.
• Use a systematic approach and a wide breadth of ServiceNow platform knowledge to troubleshoot, identify, and solve technical issues.
• Utilize tools to regularly monitor and analyze system performance, perform regular maintenance, and proactively take corrective actions as necessary to ensure platform reliability.
• Responsible for defining requirements, designing workflows, participating in all build/configuration, testing, and implementation activities, as well as analysis and troubleshooting to meet specifications of a project or service request.
• Monitors and employs source code control techniques and configuration management to ensure configuration is consistent across development and production environments.
• Ensure ServiceNow applications meet SailPoint security standards and best practices.
• Responsible for developing training materials and plans for end users, as well as providing initial and recurring training to business users as the platform continues to evolve.
• Manage integrations between ServiceNow and other third-party applications via Integration Hub or custom API development.
• Use scripting tools and ServiceNow functionality to create scripts that automate repetitive tasks.
• Create custom user interfaces to improve the overall user experience of ServiceNow, leveraging custom HTML/CSS/ JavaScript when necessary.

Required Education & Experience

• B.S. in Computer Science, Engineering, or equivalent work experience.
• 5+ years hands on experience with ServiceNow development and administration at an enterprise level designing, building and continuously improving scalable ServiceNow solutions using out-of-box functionality. 
• Ability to obtain a Top Secret security clearance
• Ability to obtain an Interim Top Secret security clearance prior to starting work.
• Must be able to work a hybrid schedule. 
• Experience with Glide APIs, JavaScript, HTML, XML, AJAX and REST web-services.
• Experience in CMDB, Discovery and integration with other modules.
• Strong conceptual understanding of ServiceNow’s relational database and data model.
• Understanding of key design patterns and large data volume limitations and best practices.
• Skilled at analyzing and mapping complex business processes to technical solutions, while identifying opportunities for business process re-engineering.
• Experience with QA methodologies (usability testing, performance testing, automated testing, test scripts, test cases and test plans).
• Knowledge of APIs and scripting languages (JavaScript, Python, etc.).
• Familiarity with the continuous delivery model and agile development processes.
• Must have a high focus on user experience with a propensity for incorporating. modern design trends into solution design.
• Experience in integrating SailPoint IIQ with Okta, CyberArk, ServiceNow, Azure AD and API development.
• Ability to make source code level changes within J2EE development, Database, Java, Bean Shell/JavaScript, JSP/Servlets, SQL.
• Experience with Rest Web services, SAML 2.0, SailPoint IdentityIQ, OAuth, WS-Security, Public Key Infrastructure (PKI) and other authentication/authorization protocols.
• Must be a US citizen. 

Desired Education/Skills:

• Current implementation specialist certifications for ServiceNow ITSM, ITOM or CSM, along with a System Administrator certification.
• Product expertise in IIQ, CyberArk, Okta, Microsoft Active Directory, Relational databases (Oracle/SQL Server/MySQL/DB2), Java, BeanShell, REST API and webservices.
• A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.

What We Can Offer You - 

• At SkyePoint, we go B.I.G. (beginning in GRATITUDE) by recognizing all we have and giving back to our employees, families, and communities. It instills a positive mindset that permeates all we do. By beginning in gratitude, SkyePoint can continue to spread living in gratitude each day.
• Great Benefits: Several insurance options including HMO and High Deductible plans with Health Savings Accounts [HSAs], Flex Spending Accounts [FSAs], Full Dental Plans, ST/LT Disability, Life Insurance, floating federal holiday options, and 401k matched
• Certificate Incentive Program: To promote professional development, we recognize and reward employees who obtain new certifications aligned with business needs.
• SkyePoint DoD SkillBridge Industry Partner Fellowship Program

• Flexible Work Environment

SkyePoint Decisions is an established ISO 9001:2015 and ISO/IEC 27001:2013 certified small business and appraised at CMMI Level 3 (with SAM) for Services. We possess a common vision of excellence and foster a collaborative team culture built upon individual performance and accountability. We invest in our people and systems to create value for our clients. It is the SkyePoint Way. We are grateful for the opportunity to work with exceptional people and give back to the communities we serve. Our employees value the flexibility at SkyePoint that allows them to balance quality work and their personal lives.

Please be aware of recruiting scams and people claiming to be from SkyePoint Decisions. For more information, please see the Welcome Page of our Careers site.

Skyepoint Decisions is a participating E-Verify Employer. 

U.S. Citizenship is required for most positions.

Equal Opportunity Employer/Veterans/Disabled.