Senior ServiceNow Engineer

SkyePoint Decisions is a leading Cybersecurity Architecture and Engineering, Critical Infrastructure and Operations, and Applications Development and Maintenance IT service provider headquartered in Dulles, Virginia with operations across the U.S. We provide innovative enterprise-wide solutions as well as targeted services addressing the complex challenges faced by our federal government clients. Our focus is on enabling our clients to deliver their mission most efficiently and effectively – anytime, anywhere, securely. We combine technical expertise, mission awareness, and an empowered workforce to produce meaningful results.

As a SkyePoint employee you will be given the opportunity to support some of our nation’s most critical information systems by utilizing not only your existing cybersecurity skills and talents, but those that you will learn in your new role. In your new role as a cyber security professional, you will protect our customer’s most sensitive data and complex systems from all forms of threats including cyber-attacks, insider threats, rogue network devices, and malicious software and applications. You will work with a team of like-minded professionals to share and collaborate upon your ideas to improve the cybersecurity infrastructure, architecture, and configuration deployments. Your ideas and contributions will matter.

This is a contingent position based upon customer approval.

Skyepoint Decisions is seeking a Senior ServiceNow Engineer to support the Diplomatic Security Cyber Mission (DSCM) program providing leading cyber and technology security experience to enable innovative, effective, and secure business processes. 

This position will work a rotating hybrid schedule in Rosslyn,VA. WEEK 1 - 2 days onsite, 3 days remote WEEK 2 - 3 days onsite, 2 days remote.

In this role, you will: 

• Lead the development, deployment, and maintenance of ServiceNow solutions to support customer service, data collection, and GRC processes. 
• Integrate and manage disparate data stores, ensuring global users have seamless access to reporting and the ability to manage cybersecurity findings. 
• Work on migration strategies for various systems and data stores, creating dashboards that enable users to assess and take action on cyber-related issues. 
• Collaborate with software development teams to evaluate and implement the best migration paths and integration methodologies for both new and existing platforms. 
• Ensure solutions align with the security, compliance, and performance requirements of the Department. 
• Develop and customize workflows and ServiceNow modules to meet business and technical requirements. 
• Provide technical leadership in ServiceNow best practices, guiding the team through complex problem-solving and system enhancements. 
• Participate in Agile development sprints, contributing to planning, execution, and delivery of ServiceNow-based projects. 
• Deliver clear and concise technical briefings and presentations to internal and external stakeholders, ensuring customer understanding of project progress, findings, and solutions.

Required Qualifications:

• Bachelor's degree and 9 years of overall work experience. An additional 4 years of experience will be considered in lieu of a degree.
• Possess one at least ONE of the following certifications, OR, be able to obtain prior to start date:
  • CASP+ CE, CCNA Cyber Ops, CCNA-Security, CCNP Security, CEH, CFR, CISA, CISSP (or Associate), Cloud+, CySA+, GCED, GCIA, GCIH, GICSP, SCYBER, VCA DCV, PPDA, Agile IC, SNOW App Dev
• Minimum of 5 years of hands-on experience with ServiceNow development, including custom module development, workflows, and integrations. 
• Demonstrated experience in accessing and integrating disparate data stores for global user management and cybersecurity reporting. 
• Strong background in system migration, dashboard creation, and action-based reporting solutions. 
• Experience in Agile development environments, with a proven ability to contribute to sprint planning, execution, and delivery. 
• Demonstrated excellent communication skills, with the ability to brief and present technical solutions to customers and stakeholders. 
• Ability to work effectively with cross-functional teams, including software developers, product managers, and cybersecurity experts. 
• Experience in GRC, cybersecurity, or related compliance areas is highly desirable. 
• Strong problem-solving skills and attention to detail. 
• U.S. Citizenship required. 
• An active Secret clearance with ability to obtain a final Top Secret security clearance.

Preferred Qualifications:

• Familiarity with ITIL Frameworks and Principles.
• Advanced UI/UX development in ServiceNow using AngularJS w/Bootstrap, AJAX.
• REST API Development.
• PL/SQL logic (GlideRecord in ServiceNow).
• Understanding the ServiceNow upgrade process to include duration, rollback options, and testing.
• Well-versed with the ServiceNow data model and database structure, as well as SQL.

What We Can Offer You:

• At SkyePoint, we go B.I.G. (beginning in GRATITUDE) by recognizing all we have and giving back to our employees, families, and communities. It instills a positive mindset that permeates all we do. By beginning in gratitude, SkyePoint can continue to spread living in gratitude each day.
• Great Benefits: Several insurance options including HMO and High Deductible plans with Health Savings Accounts [HSAs], Flex Spending Accounts [FSAs], Full Dental Plans, ST/LT Disability, Life Insurance, floating federal holiday options, and 401k matched
• Certificate Incentive Program: To promote professional development, we recognize and reward employees who obtain new certifications aligned with business needs.
• SkyePoint DoD SkillBridge Industry Partner Fellowship Program

• Flexible Work Environment

Compensation:

Salary Range: TBD

The SkyePoint Decisions salary range for this position is a general guideline only. It represents an estimated range for this position and is just one piece of our total compensation package. 

Salary at SkyePoint is determined by various factors, including but not limited to location, work schedule, the candidate’s combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability, market data and business considerations.

In addition to a competitive salary, SkyePoint offers benefits including a certification incentive program, PTO, floating federal holiday options, several insurance options including HMO and High Deductible plans with Health Savings Accounts [HSAs], Flex Spending Accounts [FSAs], Full Dental Plans, Vision, ST/LT Disability, Life Insurance, and 401k matched.

SkyePoint Decisions is an established ISO 9001:2015 and ISO/IEC 27001:2013 certified small business and appraised at CMMI Level 3 for Services and Development. We possess a common vision of excellence and foster a collaborative team culture built upon individual performance and accountability. We invest in our people and systems to create value for our clients. It is the SkyePoint Way. We are grateful for the opportunity to work with exceptional people and give back to the communities we serve. Our employees value the flexibility at SkyePoint that allows them to balance quality work and their personal lives.

Please be aware of recruiting scams and people claiming to be from SkyePoint Decisions. For more information, please see the Welcome Page of our Careers site.

Skyepoint Decisions is a participating E-Verify Employer. 

U.S. Citizenship is required for most positions.

Equal Opportunity Employer/Veterans/Disabled.