Client Support Technician

SkyePoint Decisions is a leading Cybersecurity Architecture and Engineering, Critical Infrastructure and Operations, and Applications Development and Maintenance IT service provider headquartered in Dulles, Virginia with operations across the U.S. We provide innovative enterprise-wide solutions as well as targeted services addressing the complex challenges faced by our federal government clients. Our focus is on enabling our clients to deliver their mission most efficiently and effectively – anytime, anywhere, securely. We combine technical expertise, mission awareness, and an empowered workforce to produce meaningful results.

Join the SkyePoint team and become part of a highly skilled, professional workforce dedicated to delivering mission-critical solutions. Our exceptional technical experts provide innovative services and solutions to federal agencies, making a meaningful impact every day. At SkyePoint, we value top talent and foster an environment where your ideas and contributions truly matter. Be part of a team that values excellence and rewards innovation—your future starts here!

This is a contingent position based upon customer approval.

SkyePoint Decisions, Inc is looking for a highly motivated, team-oriented individual to fill the role of a Client Support Technician to the Defense Contract Audit Agency (DCAA). The Defense Contract Audit Agency (DCAA) provides audit and financial advisory services to Department of Defense (DoD) and other federal entities responsible for acquisition and contract administration. DCAA operates under the authority, direction and control of the Under Secretary of Defense (Comptroller)/Chief Financial Officer.

This position is on site 5 days a week located in Ft. Belvoir, VA. 

Responsibilities:

• Provide end user device support to include all aspects to resolve customer incidents including, but not limited to; installing, connecting, troubleshooting, repairing, and deploying laptop/desktop hardware and all networked and non-network peripherals and software.

• Provide troubleshooting and remedy for IT related incidents or requests escalated from the Service desk utilizing remote access, if necessary, to isolate and resolve issues, or refer the incident to the next level of support.

• Technicians must utilize a wide range of tools to address issues, to install or reinstall software if authorized and required. If incidents cannot be resolved remotely, onsite (at employees’ office location) support will be required. 

• Support responsibilities include software installation, and configurations. 

• Performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.

• Provide integration, testing, evaluation, configuration control, and administration of laptop/desktop systems hardware and software; perform integration and standardization of desktop hardware and software as required.

• Perform new hardware and software testing with government approved test methods and report results to the Government.

Required Qualifications:

• 4 years of experience in network attached client system and software troubleshooting and resolution focusing on Windows x86 based laptop and desktop hardware and software.

• Expert knowledge of Windows for the workstation.

• Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.

• Demonstrated knowledge of deploying computer hardware and software. 

• Demonstrated knowledge of a range of diagnostic utilities.

• Demonstrated experience providing Service Level Agreements and Deskside Support deliverables.

• Demonstrated knowledge of Windows 11, Office365, Active Directory, Network Basics, VPN Basics, and Mobile Device Basics. Working knowledge of IT Infrastructure Library and IT Service Management frameworks.

• Must have one of the following certifications:

  • A+, Network+, CCNA-Security, CND, SSCP

• Shift adjustments or on-call support may be required to support operational service outages or to meet contractual service level performance requirements.

• Must be available to report onsite to DCAA Headquarters at Ft. Belvoir, VA, full-time 5 days per week.

• Must be a U.S. citizen and be able to obtain a Secret Security clearance. 

Preferred Qualifications:

• Security + CE
• Active Secret clearance

What We Can Offer You:

• At SkyePoint, we go B.I.G. (beginning in GRATITUDE) by recognizing all we have and giving back to our employees, families, and communities. It instills a positive mindset that permeates all we do. By beginning in gratitude, SkyePoint can continue to spread living in gratitude each day.
• Great Benefits: Several insurance options including HMO and High Deductible plans with Health Savings Accounts [HSAs], Flex Spending Accounts [FSAs], Full Dental Plans, ST/LT Disability, Life Insurance, floating federal holiday options, and 401k matched
• Certificate Incentive Program: To promote professional development, we recognize and reward employees who obtain new certifications aligned with business needs.
• SkyePoint DoD SkillBridge Industry Partner Fellowship Program

• Flexible Work Environment

Compensation:

Salary Range: $54,000-$64,000

The SkyePoint Decisions salary range for this position is a general guideline only. It represents an estimated range for this position and is just one piece of our total compensation package. 

Salary at SkyePoint is determined by various factors, including but not limited to location, work schedule, the candidate’s combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability, market data and business considerations.

In addition to a competitive salary, SkyePoint offers benefits including a certification incentive program, PTO, floating federal holiday options, several insurance options including HMO and High Deductible plans with Health Savings Accounts [HSAs], Flex Spending Accounts [FSAs], Full Dental Plans, Vision, ST/LT Disability, Life Insurance, and 401k matched.

SkyePoint Decisions is an established ISO 9001:2015 and ISO/IEC 27001:2013 certified small business and appraised at CMMI Level 3 for Services and Development. We possess a common vision of excellence and foster a collaborative team culture built upon individual performance and accountability. We invest in our people and systems to create value for our clients. It is the SkyePoint Way. We are grateful for the opportunity to work with exceptional people and give back to the communities we serve. Our employees value the flexibility at SkyePoint that allows them to balance quality work and their personal lives.

Please be aware of recruiting scams and people claiming to be from SkyePoint Decisions. For more information, please see the Welcome Page of our Careers site.

Skyepoint Decisions is a participating E-Verify Employer. 

U.S. Citizenship is required for most positions.

Equal Opportunity Employer/Veterans/Disabled.