Mobile Desktop Specialist

SkyePoint Decisions is a leading Cybersecurity Architecture and Engineering, Critical Infrastructure and Operations, and Applications Development and Maintenance IT service provider headquartered in Dulles, Virginia with operations across the U.S. We provide innovative enterprise-wide solutions as well as targeted services addressing the complex challenges faced by our federal government clients. Our focus is on enabling our clients to deliver their mission most efficiently and effectively – anytime, anywhere, securely. We combine technical expertise, mission awareness, and an empowered workforce to produce meaningful results.

Join the SkyePoint team and become part of a highly skilled, professional workforce dedicated to delivering mission-critical solutions. Our exceptional technical experts provide innovative services and solutions to federal agencies, making a meaningful impact every day. At SkyePoint, we value top talent and foster an environment where your ideas and contributions truly matter. Be part of a team that values excellence and rewards innovation—your future starts here!

This is a contingent position based upon customer approval.

SkyePoint is seeking a highly motivated and eager individual to fill the role of a Mobile Desktop Specialist supporting the Department of State’s (DOS) Bureau of Diplomatic Technology (DT) Division. 

This is a hybrid position working in the Washington, DC office 1-2 days week. Work location and schedule are subject to change based on government requirements.

Responsibilities:

• Create/build, test, and deploy software packages using enterprise deployment tools such as Microsoft Configuration Manager (MCM).
• Create/build, test, and deploy MS OS images for workstations/laptops (local and remote) using enterprise deployment tools such as Microsoft Configuration Manager (MCM).
• Identify, configure, test, and deploy Active Directory Group Policies.
• Identify, evaluate, and recommend next generation mobile desktop solutions (hardware).
• Troubleshoot and resolve software deployments and other problems related to software installations impacting the mobile desktop environment.
• Schedule, plan, coordinate, and implement software package deployments.
• Work with network, firewall, and other system admin technicians to help resolve software installation problems.
• Provide status reports to Engineering Manager/Lead, as requested.

Operational Duties:   

• Respond to and resolve escalated issues that may involve hardware, software, network, firewall, and/or storage related aspects.
• Troubleshoot and resolve escalated incidents/service requests from Tier II and/or planned/unplanned outages. Communicate directly with customers as needed.
• Evaluate, recommend, and support operational changes, enhancements, and modifications based on operational and/or security-related needs.
• Review mobile applications and provide solutions/recommendations on whether applications should be approved for use on the mobile platform.
• Assess, test, and integrate enterprise apps into the mobile desktop environment.
• Perform configuration backups and disaster recovery operations.
• Interface with vendor(s) to resolve hardware/software issues, garner information on future capabilities, and solicit recommendations on product enhancements and/or configurations.
• Develop, maintain, and support operational documentation. Examples include Standard Operations Procedures (SOPs), knowledge articles, user guides, back-up/contingency plans, architectural design documents and diagrams, and/or Information Assurance (IA) related documentation.
• Attend weekly engineering meetings, onsite meetings as scheduled and required, and participate in working groups in support of MRA sponsored projects.

Required Qualifications:

• Bachelor’s degree and 9 years of experience in an information technology related discipline.
• 5-10 years of overall IT engineering/O&M experience (design, build, test, deploy; Tier II, Tier III, network infrastructure implementation and maintenance) with a focus on desktop deployments using Microsoft Products.
• 3+ years of experience with Microsoft Endpoint Configuration Manager (MECM) for configuration and deployment of software packages.
• Recent (or previous) experience with Virtual Private Networks (VPN). Desired knowledge starting from the structure of the VPN to the user experience in addition to basic troubleshooting skills.
• Mid-level understanding of basic network fundamentals (IP addressing and Subnetting) and understanding of firewalls.
• Recent experience with and the ability to build and manage images for Windows workstations and servers.
• Recent experience with and the ability to deploy MS OS patches/hotfixes to workstations and servers using MCM and other Microsoft tools. Recent experience with testing software packages, documenting test results, and resolving testing issues.
• Recent (or previous) experience with an enterprise-wide desktop/server migration from legacy OS to latest OS.
• Recent Active Directory experience to include configuration and creation of Active Directory Group Policies.
• Experience with O&M support activities (e.g., development of SOPs, rapid resolution of incidents/service requests/request fulfillments, monitoring and maintenance of systems, performing root cause analyses, identification and mitigation of risks to programs and services, and coordination of troubleshooting/testing activities with third party vendors.
• Interpersonal skills such as the willingness and ability to collaborate effectively, self-awareness, a natural ability to empathize with others, and excellent written and oral communication skills.
• Recent Experience working with anti-virus and encryption platforms, PKI and TLS/SSL certificate integrations; Microsoft Defender.
• Must be a U.S. citizen with an Active Secret clearance. 

Preferred Qualifications:

• Experience working with enterprise mobile management vendors such as VMware, Citrix, Microsoft etc.
• Experience working with ServiceNow.
• Familiarity with DoS environment (data and voice networks, IT security systems, policies and procedures), Foreign Affairs Handbooks (FAHs), Foreign Affairs Manuals (FAMs).
• Familiarity with InTune, Active Role Server (ARS) and ServiceNow management consoles and interfaces.
• ITIL ® Foundation certification.
• Basic understanding of firewall rule interoperability with MDM’s.

What We Can Offer You:

• At SkyePoint, we go B.I.G. (beginning in GRATITUDE) by recognizing all we have and giving back to our employees, families, and communities. It instills a positive mindset that permeates all we do. By beginning in gratitude, SkyePoint can continue to spread living in gratitude each day.
• Great Benefits: Several insurance options including HMO and High Deductible plans with Health Savings Accounts [HSAs], Flex Spending Accounts [FSAs], Full Dental Plans, ST/LT Disability, Life Insurance, floating federal holiday options, and 401k matched
• Certificate Incentive Program: To promote professional development, we recognize and reward employees who obtain new certifications aligned with business needs.
• SkyePoint DoD SkillBridge Industry Partner Fellowship Program

• Flexible Work Environment

Compensation:

Salary Range: $90,000-$100,000

The SkyePoint Decisions salary range for this position is a general guideline only. It represents an estimated range for this position and is just one piece of our total compensation package. 

Salary at SkyePoint is determined by various factors, including but not limited to location, work schedule, the candidate’s combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability, market data and business considerations.

In addition to a competitive salary, SkyePoint offers benefits including a certification incentive program, PTO, floating federal holiday options, several insurance options including HMO and High Deductible plans with Health Savings Accounts [HSAs], Flex Spending Accounts [FSAs], Full Dental Plans, Vision, ST/LT Disability, Life Insurance, and 401k matched.

SkyePoint Decisions is an established ISO 9001:2015 and ISO/IEC 27001:2013 certified small business and appraised at CMMI Level 3 for Services and Development. We possess a common vision of excellence and foster a collaborative team culture built upon individual performance and accountability. We invest in our people and systems to create value for our clients. It is the SkyePoint Way. We are grateful for the opportunity to work with exceptional people and give back to the communities we serve. Our employees value the flexibility at SkyePoint that allows them to balance quality work and their personal lives.

Please be aware of recruiting scams and people claiming to be from SkyePoint Decisions. For more information, please see the Welcome Page of our Careers site.

Skyepoint Decisions is a participating E-Verify Employer. 

U.S. Citizenship is required for most positions.

Equal Opportunity Employer/Veterans/Disabled.