Technical Writer/Business Analyst

SkyePoint Decisions is a leading Cybersecurity Architecture and Engineering, Critical Infrastructure and Operations, and Applications Development and Maintenance IT service provider headquartered in Dulles, Virginia with operations across the U.S. We provide innovative enterprise-wide solutions as well as targeted services addressing the complex challenges faced by our federal government clients. Our focus is on enabling our clients to deliver their mission most efficiently and effectively – anytime, anywhere, securely. We combine technical expertise, mission awareness, and an empowered workforce to produce meaningful results.

Join the SkyePoint team and become part of a highly skilled, professional workforce dedicated to delivering mission-critical solutions. Our exceptional technical experts provide innovative services and solutions to federal agencies, making a meaningful impact every day. At SkyePoint, we value top talent and foster an environment where your ideas and contributions truly matter. Be part of a team that values excellence and rewards innovation—your future starts here!

This is a contingent position based upon customer approval.

SkyePoint Decisions, Inc. is seeking a highly motivated team member to fill the role of a Technical Writer/Business Analyst to join our team supporting the Department of Education’s (DoED) Federal Student Aid (FSA) Cybersecurity and Privacy Support Services (CPSS) in Washington, DC.

This is a remote position. 

Responsibilities:

• Provide analysis of Technical Documentation related to complex technology systems and their related compliance with government and agency policies and procedures. 
• Work collaboratively with government staff, technical staff and project technical writers to ensure the highest professional degree of operational and user documentation is delivered to the customer. 
• Reviewing, updating and compliance verification of complex system operational and user documentation. 
• Ensure all documentation, from whitepapers to operational procedures, are of the highest professional quality and ready for client distribution to technical and executive management. 
• Maintain and annually (or as needed) update each security document in the TOSL. 
• Maintain a schedule of updates. 
• Maintain a library of possible sources of updates and crosswalk with current security library. 
• Perform kickoff meetings for updates with agenda, recommended changes, and possible consolidation or retirement of documents. 
• Provide ISSO updates, at the monthly ISSO meetings, associated with new procedures, processes, policies, or other security related issues. 
• Maintain metrics associated with documentation and changes as related to artifacts, approval rates, timeliness, etc. 
• Create a monthly update on upcoming revisions, emergency updates, etc., trends and statistics, 30, 60, 90-day projections, and overdue revisions. 
• Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. 
• Maintain security library contains approximately 100 documents which vary in size, from 10 pages to hundreds of pages and add new documents (processes, procedures, technical guides) as needed. 

Required Qualifications:

• Must be able to obtain a DoED Level 6c High Risk/Public Trust Security Clearance. 
• Bachelor’s degree. 
• 3+ years in a technical documentation role supporting technology projects and programs for federal government or large enterprise environments. 
• Industry related certification required. 
• Good familiarity with and understanding of all relevant government and agency policies and procedures to ensure system documentation is compliance with relevant guidelines, e.g., FedRAMP, FISMA, FIPS-II, NIST, etc. 
• Strong English grammar, proofreading, and copying editing skills. 
• Excellent verbal and written communication skills. 
• U.S. Citizenship is required. 

Preferred Qualifications:

• Active Top Secret security clearance preferred.

What We Can Offer You:

• At SkyePoint, we go B.I.G. (beginning in GRATITUDE) by recognizing all we have and giving back to our employees, families, and communities. It instills a positive mindset that permeates all we do. By beginning in gratitude, SkyePoint can continue to spread living in gratitude each day.
• Great Benefits: Several insurance options including HMO and High Deductible plans with Health Savings Accounts [HSAs], Flex Spending Accounts [FSAs], Full Dental Plans, ST/LT Disability, Life Insurance, floating federal holiday options, and 401k matched
• Certificate Incentive Program: To promote professional development, we recognize and reward employees who obtain new certifications aligned with business needs.

• Flexible Work Environment

Compensation:

Salary Range: TBD

The SkyePoint Decisions salary range for this position is a general guideline only. It represents an estimated range for this position and is just one piece of our total compensation package. 

Salary at SkyePoint is determined by various factors, including but not limited to location, work schedule, the candidate’s combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability, market data and business considerations.

In addition to a competitive salary, SkyePoint offers benefits including a certification incentive program, PTO, floating federal holiday options, several insurance options including HMO and High Deductible plans with Health Savings Accounts [HSAs], Flex Spending Accounts [FSAs], Full Dental Plans, Vision, ST/LT Disability, Life Insurance, and 401k matched.

SkyePoint Decisions is an established ISO 9001:2015 and ISO/IEC 27001:2013 certified small business and appraised at CMMI Level 3 for Services and Development. We possess a common vision of excellence and foster a collaborative team culture built upon individual performance and accountability. We invest in our people and systems to create value for our clients. It is the SkyePoint Way. We are grateful for the opportunity to work with exceptional people and give back to the communities we serve. Our employees value the flexibility at SkyePoint that allows them to balance quality work and their personal lives.

Please be aware of recruiting scams and people claiming to be from SkyePoint Decisions. For more information, please see the Welcome Page of our Careers site.

Skyepoint Decisions is a participating E-Verify Employer. 

U.S. Citizenship is required for most positions.

Equal Opportunity Employer/Veterans/Disabled.